Frequently Asked Questions
Everything you need to know about your Cancam beauty experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on your location.
Are Cancam products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Cancam products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer samples with purchases?
We love letting you try new things! Every order over $50 includes two complimentary deluxe samples of our best-selling skincare or beauty products.